Doctor’s surgery (also known as GP surgeries)

Here are some examples of what we can do for you:

• Explain how getting an appointment with your GP/doctor works here.
• Register you with a doctor’s surgery and fill in any forms needed
• Make an appointment for you and go with you to interpret
• Explain what a letter says, or pass a message to you from the doctor
• Tell the doctor about any religious or cultural needs they need to know about
• Call the doctor’s surgery about anything you don’t understand
• Call a pharmacy about a prescription
• Check the doctor has received any letters from hospital about treatments
• Make follow-up appointments that your doctor recommends e.g. an optician.

General health needs

We’ll give you information and advice about your health. We’ll also register you, or make appointments for you, with these other health providers too:

• Opticians
• Dentists
• Chiropodists
• Any similar health provider.

We can fill in forms for you, translate letters and attend appointments with you. We can also call them to get answers about anything you don’t understand.

Hospital appointment

Here are some examples of what we can do for you:

• Explain how hospital appointments work here
• Speak to the hospital about anything related to an appointment
• Make or change an appointment, including with other services at the hospital
• Speak to the hospital about anything you don’t understand or any mistakes in correspondence
• Speak to the hospital about any religious or cultural needs they need to know about
• Go with you to an appointment, if you don’t want to use the hospital’s interpreter
• Call a pharmacy about a prescription for medicine

Health checks and vaccinations

We can give you a general health check. We can check your blood pressure, cholesterol levels and sugar levels (diabetes). We can also keep an eye on your asthma.

Once we have done the check, we can give you information and advise you about ways you can improve your health. If you need to see a doctor, we will make an appointment for you.

From time to time, health workers will come to WMO to offer you vaccinations, such as to prevent seasonal flu.

To book a health check or find out about vaccinations, please visit us at the WMO centre or call us on 0151 792 5116. {link to sections 6 and 7}

If you need help with tobacco, drugs or alcohol

For a confidential service, call our Substance Misuse Link Worker on XXXXXX.

We understand the cultural, religious and community sensitivities around these issues. We will help and advise you with this knowledge.

You can find more detailed information about how to reduce the harms that can be caused by smoking, chewing or taking drugs and drinking alcohol. {Link to page}

Other health service providers

Some health issues are the responsibility of large public bodies such as social services (part of the local council). And sometimes charities can give you the best help and treatment.

If your health is best looked after by a public body or a charity, we will advise you. If you want us to, we can call them and speak to them to see if they can support you.

We will fill in forms, or go with you to an appointment, if you want.